The complaints can be made only in writing by the Sender or the Receiver at any post subunit in the Mailman network. The claimant will fill in the complaint with all the data necessary for identifying the sending (type of sending, the date of the sending, locality, county, as well as the complete address of the receiver) The claimant will also mention where he wants to receive the written answer of the Mailman Complaints Service. The deadline for solving the complaint is of 90 days, according to the law in force.
Your post is automatically insured for risks of loss, theft, partial or total deterioration in the sum of RON 50 per copy, by paying the MAILMAN rate. In case your post has a value higher than RON 50, we give you the possibility of entirely insuring the value of the post, by paying an insurance tax in the quantum of 1% of the declared value of the post.
