Customer Care The complaints can be made only in writing by the Sender or the Receiver at any post subunit in the Mailman network. The claimant will fill in the complaint with all the data necessary for identifying the sending (type of sending, the date of the sending, locality, county, as well The SENDER understands that the sending presented for delivery to THE MAILMAN SERVICII POSTALE SRL is submitted to the rules and conditions of THE MAILMAN SERVICII POSTALE SRL.The SENDER will provide complete information with respect to the sending which is to be done: the name of the receiver, the complete OBLIGATIONS OF MAILMAN SERVICII POSTALEThe collecting of the sending from the SENDER’S office (or other location indicated by him) will be done based on a COLLECTING PACKING LIST which will clearly stipulate the number of sending collected, the degree of urgency, the declared value and the number of documents they The sending of envelopes and packages pertaining to the ‘’LOCAL COURIER SERVICES’’ service, ‘’NATIONAL COURIER SERVICES’’, is automatically insured at the value of 50 RON per copy.The sending of envelopes and packages pertaining to the ‘GROUP COURIER SERVICES’’ does not have automatic insurance. The sending of envelopes and packages For the sending with value there is the possibility of declaring the value; the insurance bonus in the quantum of 1% of the insured sum is paid and so, in case of loss or theft of an insured sending, MAILMAN SERVICII POSTALE binds itself to compensate the SENDER with the | 
